Refund Policy

 

Last Updated: December 2025

At Zaiss Home Services & Technology LLC (“Company,” “we,” or “us”), we strive to provide high-quality workmanship, clear communication, and reliable service.
Because our work includes both labor-based services and custom-created products, our refund guidelines differ depending on the service type.

Please read this Refund Policy carefully.

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1. General Policy Overview

Refunds may be issued in specific circumstances outlined below.
However, because many of our services involve labor, time, materials, or custom-made deliverables, not all services are refundable.

If you ever have concerns about your service or product, please contact us directly at:
📧 chad@zaisshomesolutions.com

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2. Refunds for Handyman, Repairs & Installation Services

These include:
• Home repairs
• Drywall patches
• Door adjustments
• Fixture replacement
• Installations (TV, faucet, lighting, smart devices, etc.)
• Renovations & updates
• Tech services (home networking, WiFi, cameras)

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Refund Eligibility

Refunds may be considered only when:

• The work was not completed as agreed in the written estimate or service discussion

• There is a workmanship issue verified by the Company

• The service was canceled before any labor or materials were used

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Non-Refundable

Refunds are not available when:

• Work was completed and the customer changes their mind

• A problem is caused by pre-existing home conditions (structural, electrical, plumbing, etc.)

• Devices or parts installed fail due to manufacturer defects (manufacturer warranty applies)

• Customer provided incorrect information that affected the job

• Customer interfered with, modified, or misused the installed work

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Service Guarantee

We will return and correct issues related to workmanship at no additional labor cost, if reported within 7 days.

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3. Refunds for CAD / Blueprint / Documentation Services

These include:
• As-built drawings
• CAD modeling
• Home layout maps
• Measurement-based documentation
• Digital files and PDFs

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Refund Eligibility

Refunds may be issued only if:

• Work has not yet begun, AND no measurements, site visits, or modeling work has been performed.

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Non-Refundable

Because these services are digital and custom-created, they are non-refundable once work has started.

This includes:

• Measurements taken

• CAD work begun

• Drafts delivered

• Final drawings delivered

Revisions are included within the scope discussed at the time of service.

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4. Refunds for 3D Printing & Custom Fabrication

These include:
• Custom printed parts
• Replacement clips, mounts, brackets
• Custom-designed items
• Fabricated pieces for repairs or projects

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Non-Refundable

All 3D printing and custom fabrication work is non-refundable due to:

• Material costs

• Machine time

• Custom work designed specifically for your needs

If there is an issue with quality or fit, we will:

• Reprint or revise the part

• Make adjustments based on updated measurements

• Provide one round of correction at no additional charge

Refunds are not issued for incorrect specifications provided by the customer.

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5. Deposits

Certain services may require deposits for:

• Materials

• Custom fabrication

• CAD work

• Large repair or renovation projects

Deposits are non-refundable once materials are purchased or work has begun.

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6. Cancellations & Rescheduling

You may cancel or reschedule if you contact us at least 24 hours before the scheduled appointment.

Cancellations with less than 24 hours notice may incur a late cancellation fee.

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7. How to Request a Refund or Correction

Email us at chad@zaisshomesolutions.com with:

• Your name

• Service date

• Description of the issue

• Photos (if applicable)

• Your requested resolution

We respond within 2 business days.

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8. Changes to This Policy

We may update this Refund Policy at any time.
Changes will be posted here with a revised “Last Updated” date.